Get back to your story.

Steps for common problems. Your story is private; reporting a problem does not automatically send your conversation.

A response is missing

First check whether a response is still running. Then use the retry control. In game master mode you can retry one character. Do not start the same turn in multiple tabs.

Saving and switching devices

Wait for the save confirmation before switching devices. Do not edit one story on two devices at once. Demos remain local until transferred into your account.

Purchased runes are missing

Check that you are signed into the right account and reload the dashboard. Do not immediately buy the package again. Contact us with the time and payment reference if needed, without card details.

Audio or microphone fails

Check your voice, provider and API key if required. Start playback with a click and allow microphone access. You can switch to the browser voice or type your action.

Report a problem

Describe what you clicked, what you expected and what happened instead. Include browser, device and approximate time. Share only story excerpts needed to explain the issue, never passwords or API keys.